Superior Service, Support & Reliability

JANUARY NEWSLETTER

A Letter From Rio Networks President

 

Thanks to "You", our loyal customers and the focused implementation of our 2009 business plan,
Rio Networks has experienced the most successful and rewarding year in its history…
Due to our success, 2010 will be a continuation of these efforts . Our focus will be to strengthen our business offerings.

How will Rio achieve this?

1. The quality of our network will continue to improve and the size of our network will increase.

Salem facilities will be added by Q2 and other major upgrades started in 2009 will soon be complete.

2. Tier 1 internet service.

Quality Tier 1 providers have been selected. Northern routes are complete and southern routes are underway.

3. Focus will be devoted on what we do best leveraging our core network to deliver high quality services to small and medium size Oregon businesses at great prices. Our standard rates will beat the “promotional rates” of our competition.Our business customers within our “on-net” foot print will receive cost effective, purpose driven solutions that cannot be beat.

Please contact our sales consultants for qualification and pricing. Rio WILL provide the best possible prices available “on-net” in Oregon on the following business products:

(T-1’s) Voice and Data – (EOC) Ethernet over Copper symmetrical data service – (Broadband) Asynchronous bonded and standard data service.

4. Rio will continue to deliver a best in class VOIP product set. Our hosted PBX service, RIO Office, and our SIP trunk service, have enabled our customer base to improve service functionality to unprecedented levels and further reduce costs. You just have to love technology. Again, contact your local Rio sales consultant to help see where Rio can positively impact your business.

5. The best local customer service and technical support to insure a streamlined migration and a professional day in day out experience you can depend on.

All of us at Rio realize that we are here because of ‘You’ . We will do everything in our power to assure you receive the best possible service anytime and every time you inquire.

We are local and we are human; if at any time you feel our best efforts have not been delivered, we invite you to contact our Director of Customer Support listed on the “contact us” page of our web site, and we will come to an immediate resolution.

Our philosophy is simple. Rio will focus on what we do best; deliver remarkable Voice and Data services and solutions at an aggressive price.

This does not mean we will always be the best fit for every business, but the odds are, in our “On-Net” Local Oregon service area we will not be beat. Please give us the opportunity to “Earn” your business.

 

Again, thank you. May the New Year bring ‘You’ prosperity in your business and happiness in life.

 

Mark Bilton-Smith

President

Rio Networks

Corporate Voice and Data solutions

 

 

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JANUARY SALES & PROMOTIONS

Start the year off by saving money with Rio

T-1

 

We are kicking off 2010 with amazing prices on our top products! Need more internet speed from your current T1? Want the best price on your current T1? Need to add more phone lines? You asked we answered. Introducing the $299 per month T1 for PRI, Voice and Data T1's. For those needing Dynamic or Flex T1's we lowered our prices as well. Now $399 per month! Call us for more details on how you can get our amazing deals.

EOC

Does your business require the most speeds and reliability that technology has to offer? Welcome to the future! EOC-Ethernet Over Copper, Amazing synchronization data speeds. EOC is a carrier grade data connection at a fraction of the cost. It’s just as reliable if not more as a T1.(Double the Speed of a T1). 3MX3M Symmetrical-Redundant as low as $199 per month. (4x speed of a T1) 6Mx6M Symmetrical-Redundant as low as $299 per month.

Rio Bonded Broadband

Looking for an alternative than a T1? Have 15 or less phone lines? With Rio Bonded Broadband we can put your phone lines over the data connection. Bundling these services can save your office money. 3/2M data for as low as $79 per month. 5/2M data for as low as $99 per month. Add RiOffice SIP phone lines at $14.95 ea. per month and watch the savings roll in.

 

Call Inside Sales / Customer Retention Specialist Jason Taylor for more info and how these products may work for you.

541-492-3018
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RiOffice

 

Here is your new Phone System!

This is it! With RiOffice all you need is our SIP enabled phone, a data connection (ex.EOC, T1, Bonded Broadband) and we take care of the rest. RiOffice is a hosted business telephone system. No more expensive PBX equipment and costly maintenance for your phone system! We have all the features of a full PBX system. Now why didn't someone think of this earlier?

As you can see from above even the base phone has plenty of features. We also carry other models with more features. Phone prices start at $97.82 & Phone lines at $14.95 per month.

TAKE CONTROL OF YOUR PHONE SYSTEM!
INTRODUCING

iSymphony

 

Manage your entire office from one interface! See what extensions are busy, ringing or available. Organize extensions into dynamic extension directories. A powerful back-end server controls all the clients and communication between iSymphony and your phones. At a quick glance, you will be able to see incoming calls and calls on-hold as well as the availability of all organizational personnel.
With iSymphony, deploying modern call management is easy and cost-efficient. All you need is a server, iPBX or Asterisk-based platform for use with iSymphony. With iSymphony, working with the phone system is not tied to one location. Any operator can monitor the availability of the personnel from any location.

OUTLOOK DIALER

Allows a user to initiate and terminate a "hands-free" phone call from within Microsoft Outlook. When you want to dial a contact, simply find the contact and click on the Dial From IP Phone icon located on top of the tool bar in your Outlook Contacts Folder and choose the phone number for the contact you want to call. The Benefits of Outlook Dialer: Increasing sales and productivity of employees by enabling users to perform telephone calls directly from their contacts folder.

Outlook Dialer provides you with ease and efficiency of placing calls with a single click-to-dial functionality while enjoying a cup of coffee.

Call Jason for more info. 541-492-3018

Tech Talk

This Tech Talk News Update is brought to you by Ryan our Network Engineer:

Plans have been finalized and Wi-Max is set to be up and running on January 25th. This is a wireless "business class" broadband service for Roseburg and hard to reach areas of Roseburg. Voice over services will be available. Expect Blazing speeds of up to 7M/2M!

This Tech Talk tip is brought to you by Darrell our in-house tech support specialist:

ATTENTION DIAL-UP USERS
Please remember that as of January 10th all local calls made within Oregon will need to have the full 10 digits dialed. An example would be that if you are in the 541 area code and are dialing locally for your dial up connection it will need to have 541 added to the number. If you are failing to dial up correctly after the 10th it would most likely be because of this. Please remember to add 541 in front of your dial up number and to not use a 1 as it is not long distance.

This Tech Talk tip is brought to you by Will our in-house support specialist:

Remember to watch out for typical phishing scams. If you get something in your email asking you to reply with any personal data DELETE IT!Customers should never respond to any e-mail asking them for their personal data.

Tech Support: 888-486-4414

Congratulations to our December Star Search Contest Jill H. from Roseburg! She won a $50 Gift certificate to Seven Feathers River Rock Spa.

Jill wrote: "Dear RioNet, My Super Star is Will. He has helped me several times with Rio questions. He is the "how to" , "go to" person for assistance. Will goes above and beyond wi...th a friendly and professional spirit. He is relaxed, confident, and knowledeable."

Thanks Jill for the Kudo's.

COVERAGE AREAS

On-net Zone 1 coverage we will not be beat!

ZONE1

• EOC Ethernet Over Copper-Symmetrical-Redundant-Speeds up to 24Mx24M-VOIP/SIP/RiOffice
• T-1's..Data-Voice-PRI-Dynamic-Flex – VOIP/SIP/RiOffice
• Bonded Broadband Speeds up to 25M/2M
• Broadband
• POTS lines all Zone 1 except Portland